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Handmade Materials: Wool, Cotton IMPORTANT THINGS TO CONSIDER BEFORE ORDERING / SHOP POLICIES: Product Images/Details: Although we do our best to represent the colors in our store photos as accurately as possible, please note that differences may occur due to variations in screen settings. We are not responsible for any differences between the product and its appearance on your device. Please be aware that pattern and color variations may occur based on the selected size in certain cases. As our rugs are handcrafted, there may be minor differences in the listed dimensions, such as slight variations in length and width. We take care to provide precise measurements for all of our rugs. However, small discrepancies may still occur, which should not be viewed as defects. Due to the handmade nature of our rugs, each piece is one-of-a-kind, so some differences are to be expected. Upon receiving your hand-tufted wool rug, be aware that shedding is a natural characteristic of wool fibers. You may notice some shedding initially, as loose fibers release from the pile. The extent of shedding varies based on individual experience with wool rugs. Rest assured, this shedding is a normal process and will decrease with routine vacuuming and proper care over time. Care Tips: To keep your hand-tufted wool rug looking its best: Vacuum Frequently: Use a vacuum cleaner with a brush attachment to gently clean the rug weekly, avoiding excessive pressure on the fibers. Rotate Regularly: Rotate the rug from time to time, especially in areas of heavy traffic or direct sunlight, to ensure even wear. Spot Clean Quickly: Blot any spills with a clean, absorbent cloth right away to prevent stains from setting. Avoid rubbing the spill into the rug’s fibers. For stubborn stains, seek professional cleaning assistance. Limit Sun Exposure: To protect against fading, keep the rug away from direct sunlight or use curtains and blinds to limit exposure to UV rays. Use Rug Pads: Add comfort and stability by using a quality rug pad underneath. This also helps protect your floors from damage and reduces the risk of slipping. Professional Cleaning: Consider professional cleaning every 12 to 18 months to deeply clean and preserve the rug’s condition, depending on its use. With these care practices, your hand-tufted wool rug will remain a cherished addition to your home, enhancing its warmth, style, and elegance for years to come. Shipping & Taxes: Rugs that are wider than 10 feet will be shipped folded, which may result in temporary creases. This is common with folded rugs, and any wrinkles or bumps should flatten out within a few weeks. Buyers are responsible for any customs duties or import taxes. We cannot control delays caused by customs and are not liable for them. All items will be dispatched promptly after payment is confirmed. Please double-check that your address and contact details are correct to ensure smooth delivery. All items are shipped from India. Handling time may differ depending on the specific item. Estimated delivery typically takes between 4 and 7 days once the item is shipped. Returns & Exchanges: Most products listed in our store can be returned or exchanged within 30 days of delivery. Custom orders are non-refundable and cannot be exchanged. Buyers are responsible for return shipping costs. Items must be returned in their original condition and packaging. Any loss in item value during return shipping will be the buyer’s responsibility. Cancellations: We accept order cancellations within 24 hours of placing the order. If you wish to cancel after the 24-hour window has passed, a cancellation fee may be applied to cover any costs incurred during production. Feedback: Your satisfaction is our priority, and positive feedback is greatly appreciated if you’re happy with our products and service. If you encounter any issues with your item or its delivery, please contact us directly before leaving a negative or neutral review. We are committed to finding a satisfactory solution.